Dec 29th [Solved] Server down (Avoton no. 36)

Update

The server had a power failure and it is out of service.

All affected slots has been migrated and the users involve has been compensated with 1 month credits.

Thank you

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Dear valued customer,

We have one server having a power issue and expected recovery is 24 hours.

Sorry for the inconvenience

Nov 30th [Solved] Server down for network maintenance

Dear values customers,

Several of our servers are currently down for maintenance due to network issue on our server provider side, expected recovery in 24 hours.

Sorry for the inconvenience

Jun 28th [Completed] Avoton server maintenance

Update: All affected servers are currently up and running. Slightly longer than expected as the downtime recorded was 40 minutes.

Thank you

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Dear valued customers,

Some of avoton servers currently down for maintenance, expected recovery is in 30 minutes maximum.

Sorry for the inconvenience

Jun 12th [Completed] Migration: Server 44 and 46

Dear valued customers,

Server 44 and 46 are currently down due to end of life issue and our effort to replace pre 2015 server with new avoton server. The affected customers will receive the new login detail for the new server in 24 hours.

One month extra time with be added to affected account as for compensation.

Thank you

May 5th Google Authenticator

Dear all, Your billing account here can be secured by Google Authenticator for better security. Activate it via the "My Details" page of the client area, located under the "Security Settings" tab (drop-down menu on "Hello your-name" on the upright corner of your screen). Simply click the "Click here to enable" button beneath the "Two-Factor ... Read More »

Dec 10th Rapidleech

Dear valued customers,Our rapidleech server was down since last June. New server as replacement will only be online this June 2018. If you have open ticket about this, apologize for no response. Please let it open as when you bump, it'll auto close by system in 72 hours.Sorry for the inconvenience.Note: As of May 2018, Rapidleech slot will only be ... Read More »

Dec 7th [Completed] Maintenance - Avoton 100Mbit/s servers

Update. The maintenance last for less than 30 minutes with only less than 1 hour of downtime.

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Dear valued customers,

Our server are facing downtime due to network maintenance and expected recovery in 24 hours.

Sorry for the inconvenience.

Thank you

Jul 30th [Completed] Migration: All Nano 50GB slot to new Avoton slot

Update: The process has been completed, if your new slot has any plugin or function disabled while the old slot had it, please contact support.-----Dear valued customers,The support for Nano server has been ended by our server provider, if you did not respond to our email regarding this before, your slot will be taken down by 1 August 2017 and all ... Read More »

Jun 1st [Completed] Migration: Old 70 and 50GB Nano slot (pre 2015) to new Avoton slot

Update: The process has been completed, if your new slot has any plugin or function disabled while the old slot had it, please contact support.-----Dear valued customers,The support for old Nano server (pre 2015) has been ended by our serve provider, if you did not respond to our email regarding this before, your slot may have been taken down by ... Read More »

May 13th Slow support - Will be back to normal by Monday

Dear valued customers,

Our supprt were really slow for the pass month, if you have an open case with closed ticket, we'll try to resolve it once the support operations back to normal this Monday.

Alternative, you can reply to closed ticket to reopen it.

Sorry for the inconvenience.

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